FAQ

Payment & Orders

Q1: What payment methods do you accept?

We support Credit/Debit Cards, FPX Online Banking, and E-Wallets (Touch 'n Go, GrabPay, and Boost).

Q2: Can I cancel my order?

Orders cannot be cancelled once they have been processed. Please review your cart carefully beforechecking out.

Product Specifics

Q3: Can I choose a specific character for Blind Boxes?

Blind boxes are shipped at random unless marked as a confirmed item. We don’t open or sort blind boxes — the surprise is part of the fun!

Q4: My Acrylic Standee looks scratched. What should I do?

Don't worry! Most acrylic items come with a protective film. Please remove the film to reveal the clear surface.

Q5: There is a tiny mark on my Tin Badge. Is this a defect?

Tin badges are mass-produced items. Minor scratches, small marks, or slight pin misalignment are considered normal manufacturing variances and do not constitute a defect. Refunds or exchanges only apply to major defects that affect usage.

Returns & Refunds

Q6: My item arrived damaged. What should I do?

Please contact our customer service within 48 hours of delivery with clear photos or an unboxing video.

We’ll review and assist as quickly as possible.

Q7: What is your Exchange Policy?

Exchanges are strictly limited to cases involving manufacturing defects (e.g., a broken figure arm found inside a sealed box). We do not offer exchanges for "blind" items where you simply did not get the character you wanted.

Q8: Under what conditions are Refunds granted?

Refunds are only granted if a replacement for a defective item is out of stock. We do not offer refunds for "Change of Mind," accidental purchases, or minor color/size variations.

Q9: How long does a refund take?

Approved refunds will be processed via your original payment method. Please allow 7-14 business days for the amount to reflect in your account.